What to Do When the Honeymoon Period Ends

You probably are not surprised to hear that employees in their first year of work – in the senior care industry and others – are more engaged than those who have been at the company for longer. What you might not know, however, is that this number generally does not continue to decrease over time. The lowered engagement rates are the same for someone who has been there just over a year, [...]


An Argument for Mandating Employee Vaccination

More companies – particularly those in the senior care and health industries – are beginning to mandate that their employees have vaccinations. Specifically, the annual flu shot. Although, some organizations are also including additional immunizations, like pneumococcal and shingles. To help employees meet these requirements, companies are not only covering the cost of the vaccinations, but they are even providing the care on-site.  Overall, these new requirements have been positively received. Which [...]


How Focus Groups Can Shape and Grow Your Company

What does the future of our industry look like? What could our company be more efficient? How can we better address our clients’ needs? These are all important questions that most companies are (or should be) constantly grappling with. However, it can be difficult to focus on these “down-the-road” issues when we are so often inundated with work on a daily basis. For big, structural changes, it is important that companies [...]


Why You Need to Hire a Digital Marketer

It can be an incredibly difficult decision to transition a loved one into a senior care facility. There are so many unknowns during this time: Will they be well taken care of? What resources will be available to them? What will their day-to-day be like? Looking through pamphlets or reading online copy can be frustrating. It all starts to sound the same after a while, and does not really give [...]


How Employers Can Extend the Benefits of a Successful Onboarding Process

Ask any HR representative in any industry and they will tell you just how important the onboarding process is to employee satisfaction, workplace morale, and productivity. This is the time when the new hire not only learns about the company processes but also when they begin to build their own identity that is aligned with the organization. However, according to a recent study done in the senior living industry, it [...]


How to Communicate with Families During Crises

A good senior care facility is all about communication. Of course, there should be ongoing communication with loved ones that provide regular updates on current programs as well as the resident’s physical and emotional health.  However, there may also be extreme circumstances – such as a natural disaster – that will require thoughtful communication, fast. This problem with a situation like this is that there are so many people to communicate with [...]


The Right Balance of Staffing and Programming at Senior Care Facilities

When it comes to senior care facilities, programming is critical. Obviously, you want to have a full line-up of activities that your residents will enjoy. But, of course, there will be restrictions in terms of budget and staffing. The challenge is to find a happy balance of offerings and resources – without sacrificing quality for quantity. A great way to manage this is to have a mix of activities, led [...]


The Changing Work Culture in the Senior Care Industry

Like most industries today, there is a mix of represented generations that make up the staff and management. The senior living industry is no different, comprised of Baby Boomers (many of whom are retiring), Generation X, Millennials, and Generation Z.  The individuals in charge will largely determine what the workplace culture is like. This is incredibly important when it comes to attracting and retaining talent. Individuals want to feel like [...]


Improve Residents’ Happiness by Focusing on Staff 

You may have heard the expression, “A rising tide raises all ships.” This is certainly true when it comes to satisfaction rates in service industries. Essentially, when employees feel content with their jobs, they perform better and pass on this same sentiment to the clients in their care.  It is safe to assume that the goal of basically every senior care facility is to have happy residents. Not only will [...]


How to Avoid Worker Injuries in the Senior Living Industry

When it comes to injuries sustained in the senior living industry, you are likely to immediately think of the elderly patients suffering a fall as a result of their decreased mobility. However, staff injuries are also a major concern that has many companies reconsidering and revamping their procedures.  Unfortunately, many incidents happen in the process of transporting patients to new locations. Over the past few years, this has become a [...]

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